Guest FAQs

What is Campstay?

We are Australia’s caravan and camping holiday specialists. We love to help travellers find and book campervan parks, holiday cabins and campgrounds that fit their every need, both quickly and easily.

How do I find a holiday park or campground using your website?

If you can use Google, you can use Campstay to plan your next camping or caravanning holiday. Use the search tool to find the perfect campsite – just type in where you want to go then hit search. It’s that simple!

You can also use our advanced search to include any facilities which are important to you. Need a pet friendly campsite or access to free WiFi? No problem, just tick the box and hit search. If you need any help, send us an email or chat with us – we’d be happy to assist.

What booking fees do you charge?

We do not charge any booking fees. All prices are provided upfront prior to booking and there are no hidden fees or charges.

What payment types do you accept?

We currently accept payment via Visa, Mastercard or American Express credit cards.

Do you charge a credit card fee?

Definitely not! No credit card fees are applied to Campstay bookings.

When will I be charged for my booking?

Depending on the booking terms, you will either pay for a percentage of your booking (a deposit) or your entire booking upfront. This amount will be clearly specified in the booking process and will be charged immediately.

If you pay a deposit, you will need to pay the accommodation provider the remainder when you check in.

How do I cancel a duplicate booking?

We know mistakes happen. If you have accidentally made the same booking twice and contact us straight away (within 24 hours of booking) we can cancel the duplicate for you with no penalty.

The booking must be for the same accommodation with the same arrival and departure dates to be considered a duplicate.

How do I amend my booking?

We are happy to help amend your booking, subject to the accommodation provider’s terms and conditions, and availability. Please contact us as soon as possible if you would like to make an amendment.

You may need to make an additional payment to secure your new dates, depending on the rates. The cancellation and payment terms may also change.

How do I cancel my booking?

Please contact us as soon as possible if you need to cancel your booking. The sooner we cancel your booking, the greater the chance we will be able to arrange a refund.

The refund amount you receive will depend on the terms and conditions which apply to your booking. You can find these at the bottom of your booking confirmation email.

Campstay’s cancellation fee is 5% of the total accommodation charges.

Is there a cancellation fee?

If you choose to cancel your booking, there is a cancellation fee of 5% of the total accommodation charges. This covers our administrative costs to process your booking and cancellation.

However, no cancellation fee will apply if you’re cancelling a duplicate booking. If you have accidentally made the same booking twice and contact us straight away (within 24 hours of booking) we can cancel the duplicate for you with no penalty.

The booking must be for the same accommodation with the same arrival and departure dates to be considered a duplicate.

I cancelled my booking - when will I get my refund?

We aim to process refunds as soon as possible – usually within three business days.

Once Campstay has processed your refund, you will receive an email confirmation. Then, it may take between 5 – 10 business days to appear in your account, depending on your financial institution.

Unfortunately for security reasons we can only refund your payment to the card you used to make your booking.

What are the booking terms and conditions?

Terms and conditions will vary depending on a variety of factors including the accommodation provider and your booking dates. You’ll see the terms and conditions which apply to your specific booking on the booking page, before you pay any money.

If you need to see them later, don’t worry - they are included in your booking confirmation email for easy access.

How do I transfer my Campstay booking to a different name?

Please make sure to enter your details correctly when making a booking as your details will need to be verified at check in. If the name your booking has been made under is incorrect or you would like to change it, then please contact us as soon as possible.

I have found a bug or error on the Campstay website – how do I report it?

If you find something on our website that doesn’t seem to be working, please let us know so we can fix it for you. Simply contact us – we appreciate your feedback.